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ITIL (IT Infrastructure Library®) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to the identification, planning, delivery and support of IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank, L'Oreal and many others.

ITIL is created and owned by the Cabinet Office, the ITIL best practices are explained in five core guidance publications outlining the fundamental ITIL principles which focus on areas within the service management discipline.

ITIL Best Practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance.

About ITIL Qualifications

The following certifications are available under the ITIL Qualifications scheme:

  • ITIL Foundation (known as ITIL v3 and ITIL 2011 edition)
    1. The ITIL Foundation Certificate in IT Service Management is the entry level examination for the scheme. There are no pre-requites for entry to this examination.
  • ITIL Intermediate Level (known as ITIL v3 and ITIL 2011 edition)
    1. The ITIL Intermediate Level is the core of the scheme. To take an examination at this level, candidates must hold the ITIL Foundation qualification and must complete an accredited training course.
    2. The following examinations are available at the intermediate level:
      • Service Lifecycle - management focused examinations
        • Service Strategy
        • Service Design
        • Service Transition
        • Service Operation
        • Continual Service Improvement
      • Service Capability - process focused examinations
        • Planning Protection and Optimization
        • Release Control and Validation
        • Operational Support and Analysis
        • Service Offerings and Agreements
  • ITIL Managing Across the Lifecycle (MALC)
    1. It is the Capstone examination for the scheme. Candidates who have gained a number of ITIL certifications are eligible to take this course and examination, and will be eligible for the ITIL Expert Level Award following successful completion.
    2. For full information on the qualifications available under the scheme please see:

Benefits of ITIL

Following are the benefits of ITIL:

  • Provides a single documented framework for IT best practices that flow across the IT organization.
  • Reduces IT costs and justifies the cost of IT quality and supports improvement of user productivity.
  • Supports ability of IT to measure and improve internal performance and service provisioning.
  • Improves communication and information flows between IT and organization business departments and identifies roles and responsibilities for IT Service Management.
  • Improves ability of IT to adjust as business opportunities and challenges are presented.
  • Improves relationship of IT with the business - builds trust.

About ITIL

PROJstudy, an Edusys Services Private Limited brand, is among the select group of Accredited Training Organizations (ATO) accredited by APM Group, UK and CSME, US. PROJstudy, a leading training provider, specializes in conducting quality classroom training and programs to prepare delegates for ITIL Foundation certification.

About OGC

The Office of Government Commerce owns ITIL. The OGC can be contacted at:

The Office of Government Commerce
Rosebery Court
St Andrews Business Park
Norwich NR7 0HS
Help Desk: 0845 000 4999
General Tel: 01603 622 211
Fax: 01603 704 817

About APM Group

The APM Group is a leading accreditation, certification and qualification organization recognised internationally by government agencies. APMG has a worldwide presence, with offices in the UK, the Netherlands, India, Australia, China, Germany, Denmark and the US.

Being the governing body for ITIL® worldwide, they look after accreditation, exams and licensing of ITIL. Telephone: +44 (0)1494 452 450 or visit their website at

About TSO

The Stationery Office owns the copyright to all the ITIL books endorsed by APM Group. They can be contacted at

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