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PROJstudy - Real Life Experience

The best kind of knowledge comes from experience. At PROJstudy, we understand that project management is not just about passing an exam-it is about real-world experience. Project managers need to evolve with their ever-changing industries. Each project is different, and the market is always changing.

Based on years of experience in delivering effective project management training, we have designed our courses to not only assist in certification, but also to empower with best practices. We achieve this by providing a unique blend of concepts, case studies, and role-play simulations that guarantee our students know-how to implement effective project management in their organizations. This is certification preparation plus.

All our instructors are expert facilitators who guide their groups through the role-play exercises, providing individual attention at the same time. Our role-plays integrate real-time challenges that give our students an opportunity to react, plan, and implement changes in the project.

Our industry leading pass rate of 98% more and the excellent delegate feedback we receive provide testimony to the effectiveness of our training methodology.

See for yourself how our case studies can help you implement project management strategies:

Case study : The Innovations supermarket chain wants to launch an e-commerce website to manage their inventories and sales improve revenues and better manage their inventories.

Let's consider the role Capacity Management, a process from Service Design, can play in the launch of this service.

Capacity Management is a balancing act between your resources and costs, demand and supply.

The following should be considered when doing capacity planning for the website:

Analysis of pages most frequently visited by users (Most accessed pages).

The amount of time for a webpage to load (Transaction time).

The amount of time a user spends on each webpage (Latency).

The number of users expected to simultaneously access a site (User load).

Common paths through a Website (User sessions).

Review the current capacity and performance of resources and capabilities; e.g., capacity of staff to handle new customer calls and email or chat support during peak hours

Improve current service and component capacity for new e-commerce service

Assess, agree, and document new requirements and capacity

Plan new capacity - do we have enough resources and capabilities required to launch the e-commerce website?

Capacity Management gets its input from Demand Management and is also closely related to Financial Management.

Business Capacity Management: creating a section in the website where customers can find latest information about products for which planning this well in advance is crucial in order to minimize risks and optimize resources

Service Capacity Management: ensuring response time of one minute and capability to accommodate 5,000 concurrent visitors at any given point of time

Component Capacity Management: Scheduled downtime or having an alternative routers and switches that enable maintenance each month; monitoring systems can be created to keep eye on threshold

Role play: A Supplier providing quality-oriented towers, routers and switches to a Service Provider for effective and better 4G service to its customers in terms of understanding Supplier Contracts (Underpinning Contract) supporting Service Level Agreement (SLA).

In this role play, our students play the roles of being a member of the following groups - Supplier, Service Provider, and Customer. They understand the roles and responsibilities associated with each group and the interrelationships among them. By the end of the role play, our students will be able to relate to the various concepts, terms and processes related to a specific Life cycle stage.

These real-world examples are similar to the situations you will embrace as certified ITIL Professionals, and we want to prepare you to achieve better results—not just in successfully passing your ITIL certification exam, but also at your work place. We are not preparing you just for the ITIL examination—we are preparing you to be a successful ITIL professional.

PROJstudy is happy to customize our coursework specifically to your company or industry, positively impacting your project objectives right from the start. For more details, please contact us today at

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